Customer Care
Shipping Policy
Last updated: 2026
KNI9 orders ship from 11524 Ridgedale Dr, White Marsh, MD 21162, USA.
Delivery time
Within the United States, orders typically arrive within 7 days, but delivery may take up to 7–10 days from dispatch. Delivery times for Europe are shown at checkout. These are estimates, not guaranteed delivery dates; carrier delays, customs, weather and holidays can affect timing.
Processing
In-stock items are usually dispatched within 1–3 business days. Custom and bulk orders ship once production is complete, on the timeline agreed with you.
Fees
Shipping fees and any free-shipping threshold are shown in your cart and at checkout before you pay.
Tracking
Every order receives a tracking number once dispatched. You can follow it on our Track Order page.
Delivery of blades
An adult (18+) may need to sign for blade deliveries. You are responsible for making sure the products are legal to receive at your destination.
Damaged in transit
If your order arrives damaged, contact us within 7 days of delivery. See our Return & Refund Policy.
Questions? Email contact@kni9.com or call +1 (347) 777-1466.
