Return & Refund Policy

We inspect every blade and leather piece before it ships. If something is not right when it reaches you, this policy explains how we make it right.

1. Return window

Return or refund requests must be submitted within 7 days of the delivery date shown in your tracking information.

2. Eligible items

• Items that arrive damaged or broken in transit.
• Items with a manufacturing defect.
• Items that are incorrect (different from what you ordered).

Returned items must be unused and sent back in their original packaging with all included accessories (sheath, box, cards).

3. Not eligible

• Change-of-mind returns or items that are no longer wanted.
• Items that have been used, sharpened, altered or damaged after delivery.
• Requests submitted more than 7 days after delivery.
• Natural variations in handmade items (grain, Damascus pattern, leather texture), which are part of the craft and not defects.

4. How to request a return

Your Order Number (or Invoice Number) is required for every return request. You can find it in your order confirmation, on your invoice, and in My Account → Orders.

1. If you have an account, open My Account → Orders, choose the delivered order and press Request return — your order number is attached automatically. Otherwise, email contact@kni9.com within 7 days of delivery, or call +1 (347) 777-1466.
2. Include your order number / invoice number, the item, a short description of the issue and clear photos of the item and packaging. Requests without an order number cannot be processed.
3. Our team reviews the request and replies with next steps.
4. If approved, we email you a free prepaid return shipping label. You do not pay return shipping on eligible items.
5. Pack the item securely in its original packaging and ship it to: 11524 Ridgedale Dr, White Marsh, MD 21162, USA.

You can also follow your order on our Track Order page.

5. Refunds

• Once the returned item is received and inspected, we notify you by email whether the refund is approved.
• Approved refunds are issued to the original payment method within 5–7 business days. Your bank or card issuer may need additional time to show the credit.
• Where appropriate, we may offer a replacement of the same item instead of a refund, with your agreement.

6. Custom and bulk orders

Custom-made knives and bulk orders are produced to your specifications. If one arrives damaged, defective or not matching the agreed specification, contact us within 7 days of delivery and we will work with you on a fair resolution.

7. Contact

KNI9
11524 Ridgedale Dr, White Marsh, MD 21162, USA
Email: contact@kni9.com · Phone: +1 (347) 777-1466