Privacy Policy

KNI9 (kni9.com) ("we", "us"). This policy explains what personal information we collect when you visit our website or shop with us, how we use it, and the choices you have.

Information we collect

• Order details: name, email, phone number, shipping and billing address, items purchased and selected options.
• Account details: email, password (stored encrypted), saved addresses, order history, wishlist and reviews.
• Requests and messages: information you submit through our contact, bulk order and custom knife forms, including any reference photos you upload.
• Newsletter: your email address if you choose to subscribe.
• Technical data: basic device, browser and usage information needed to run and secure the website, and your cookie preferences.

Payment card details are handled by our payment processor and are not stored on our servers. For bank transfers, we only record the payment reference needed to match your order.

How we use your information

• To process, ship, track and support your orders, returns and refunds.
• To respond to your messages, quotes and custom requests by email, phone or WhatsApp.
• To send order updates and, if you opted in, news and offers. You can unsubscribe at any time.
• To prevent fraud, confirm age-restricted purchases and keep the website secure.
• To meet our legal, tax and accounting obligations.

Sharing

We do not sell your personal information. We share only what is necessary with service providers that help us run the store, such as shipping carriers, payment processors, website hosting and email services, or when required by law.

Cookies

We use essential cookies to keep your cart and sign-in working. Optional cookies are used only with your consent, which you can change through the cookie banner.

Data retention and security

We keep order records as long as needed for customer service and legal requirements, and other data only as long as it serves the purposes above. Access to customer data is restricted to authorized team members.

Your rights

You may request access to, correction of, or deletion of your personal data, or withdraw marketing consent, by emailing contact@kni9.com. Residents of certain US states and the European Economic Area may have additional rights under local law, and we will honor valid requests.

Children

Our products are intended for adults. We do not knowingly collect information from anyone under 18.

Changes

We may update this policy from time to time. The latest version is always available on this page.

Contact

KNI9
11524 Ridgedale Dr, White Marsh, MD 21162, USA
Email: contact@kni9.com · Phone: +1 (347) 777-1466